DISTINCT QUALITY

Click here to read more about the conveyancing process

All defects and/or maintenance must be reported to the After Sales Department (not the site or sales office) in writing (as required by NHBC) and by telephone for urgent calls. There is a 'what to do if you have a problem with your new home'  form in your hand over pack for any such problems. Our normal response time for non urgent problems is 7 - 21 days and urgent is 24 hours. All urgent defects are leaks, electrical heating etc. Settlement cracking we advise to wait 12+ months for drying out.

Click here to view the after sales fact sheet.

All of our houses are covered by a National House-building Council (NHBC) Buildmark warranty. NHBC warranty cover is for 10 years, the first 2 years are covered by Kendrick Homes (general maintenance) and the remaining 8 years are covered by NHBC (major structural only). If you have any questions about the warranty cover please refer to your NHBC booklet.

NHBC website www.nhbc.co.uk

Here at Kendrick Homes we pride ourselves in giving great customer care during and after the buying process. We have dedicated personel that will help you with any queries on your new home.

To read customer reviews of Kendrick Homes click here.

Head office address:

Kendrick Homes,

Tasker Street,

Walsall,

West Midlands.

WS1 3QW.

TEL: 01922 622263

FAX: 01922 614821

To report a problem by email - customercare@kendrick.co.uk